Frequently asked Questions

How to I care for my Candle to ensure the best burn?

Our Care Guide on our Home Page will give you all the information, hints and tips to ensure your candle burns successfully for the recommended period of time.

How do you calculate your burn time?

Our Candle Care Instructions recommend that you burn your candle no longer than four hours at a time. If you do burn your candle longer than this, it will decrease the overall burn time, we have calculated. It is not recommended to burn for longer periods, as the vessel heats to a high temperature and you waste your beautiful candle wax.

What are your Candles made of?

We use a soy wax blend. We do not use full 100% natural soy wax as our harsh Australian Climate need natural additives to ensure it arrives without melting if left in the sun at your door or a colour booster, to ensure longevity. We have a formula that works really-well!

Paired with a blend of fragrance oils and essential oils and lead & zinc free wicks, or cracking wood wick tried and tested and you’re on a Winner! 

What candle scents do you have?

We have a wide range of scents, we have one to please the most astute consumer. Follow our Fragrance Finder, to find your favourite scent, or sign up to be a VIP and we will send to you a free Guide.

What is the best way to distinguish a Candle?

Cotton Wicks - Raquel uses a Wick Dipper, which simply a tool made from coloured steel with a hook on the end, which one would use to dip the lit wick into the melted wax. Then one would use the same hook to pop the wick back up into position. It leaves NO afterburn, smoke or residue, which I find fabulous. .

Wood Wicks - Raquel uses a Wick Snuffer, which simply is a tool made from coloured steel with a bell on the bottom, which one would place over the wood wick, which in turn smothers the flame over a few seconds. When one removes it, it does emit a small amount of afterburn. 

After use, remember to trim the Wick, be using a Wick Trimmer, which is a heavy duty scissor like tool made for Wicks. 

You will find that the Wick Dipper, Wick Snuffer and the wick Trimmer, are all inexpensive items. If you want to check out these items, you will find them in our Candle Care Section of our Shop!

Where do you ship to?

We ship Australia Wide via Sendle Courier or Australia Post. You can also collect from our premises, and we also do a free-delivery for locals carrying the postcode 4507 and 4511!

We do also offer free delivery for purchases over $100.00.

Do you offer bulk or wholesale pricing for your products?

Yes, we do, simply go to our Wholesale Page, which you will find at the bottom header our Home Page on the left hand side below Shop or alternatively, use our Contact Us page and we will be in touch.

Are your Reed Diffusers made from natural or synthetic Ingredients?

Nrglife's Reed Diffuser is an eco-solvent diffuser sourced from plant magic. It's all about being gentle on the Earth. No Volatile Organic Compounds in sight! Much better than those chemical-based choices that are a big no-no for human health.

Can I use different types of reeds with your diffusers?

Yes, you can. Please take note of the following considerations, if you choose to swap them out.

We use 3mm slimline reeds which optimise the fragrance dispersion. Using wider Reeds might result in the fragrance not dispersing how it should.

We use Natural Rattan Reeds which do not dispel any colour in the Reed Diffuser Base. Using coloured Reeds of poorer quality may colour the Diffuser Base.

Are your Reed Diffusers Safe from Pets and Children?

One thing we pride ourselves on is our commitment to the planet. Our Diffusers are all safe from Pets and Children. We only source the best high quality, sustainable ingredients.

How often should I slip the Reeds to refresh the Scent?

This is a great question, and one of the many we answer with our Care Instructions which come with every Reed Diffuser. We take the guesswork out of it, so you can feel reassured and satisfied with your purchase.

Are your room sprays made with natural or synthetic ingredients?

All natural vegan, cruelty free, 100% phthalate free with no aerosol, which is safe for Kids and Pets!

Can you I use your Room Sprays on fabrics and upholstery?

Yes you sure can.

Is your Body Wash suitable for all skin types?

Yes, all our formula for Her and Him contains, all natural plant based ingredients. For her with Goats Milk, for Him Coconut extract. Just choose the right fragrance for you, or if you have super sensitive skin, ask us to keep it fragrance free in the Notes Section at Checkout!

Do you offer sample sizes or travel sizes?

Unfortunately, NO - but we have a great suggestion!

Why not purchase a refill in the fragrance scent you like, and purchase a travel size caddy, and pour the refill into that container and keep the rest for home.

How do I know if I am allergic to any ingredients in your body wash?

As per Regulatory Authority all our Body Wash and Hand Wash products have a list of ingredients. If you find that you are allergic to any ingredients, simply return the item to us for a full refund by emailing Raquel - nrglifeproducts@gmail.com.

What is the best way to get Wax out of a Melting Pot?

I use a no-trace method, ensuring no scratch marks in my Pot.

I heat the wax into liquid form and then grab a heap of paper towel and soak the liquid wax into the paper towel until it leaves no trace.

I also love using Electric Wax Melting Pots as I can go about my business without the worry and hassle of an open flame. If you want to check out our 240V Electric Wax Melting Pots, see a great selection in our Shop.