Shipping Policy

We are currently using Sendle on an intermediate/trial basis for their courier services in which choosing the best rate and service provider for your address.

The prices are highly competitive and are more reasonable than Australia Post at this time. The average cost of 1-2 candles plus crystals $10.00 and $15.00 express.

If you have ticked at checkout that you wanted to receive text messages as to where your parcel is currently in transit then you will get regular updates.

We do not charge for shipping for every spend over $100.00.

What to do if order has not arrived on time:

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. 

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.