We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at nrglifeproducts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note customers are to pay for the shipping return.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the item is damaged or defective, we will require a photograph in the first instance so that we can make an assessment.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalised orders. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will not accept returned candles which have been lit or in used condition.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.